Book classes and manage your membership

All our classes are booked through TeamUp, our online booking system. The whole sign up and booking process is quick, secure and easy. It takes around 5 minutes. You need to book before you come along. Feel free to WhatsApp or email us if you get stuck.

Children under 16 need to be signed up by a parent or guardian, who manages their profile, payments and bookings. You can add more children and other family managers once you’re set up, and class packs and memberships can be shared between family members.

See our families and children terms for the full details, including the minimum age.

If you’re signing up for the first time and you’re not planning to take classes yourself (you’re just signing your child up for youth classes), there’s an option for this during the sign-up process. Click “yes” when asked if you’re signing up a child or dependant, and follow the process from there. If you need to add more children afterwards, follow the steps below.

Scroll to the bottom of the page to the “Family” section and click the “Add a child/dependant” button.

Follow the process to sign your child up. Once the child has been added, you’ll be able to view their profile in your menu under “My Account”.

Find the session you want to book and tap the “Book” button. You will now see a dropdown menu containing a list of all the profiles you can make bookings for. Tap the dropdown and choose your child’s name.

When you book your child onto their first session, you will also need to complete the Informed Consent, Health & Safety, Emergency Contact and PAR-Q waivers and forms on their behalf.

Click “Registrations” in the left-hand menu (on the app, choose it from the dropdown menu), then click the “Calendar Export” button.

This takes you to a page with your personal calendar link, plus a one-click add button and manual instructions for Google, Apple and Microsoft calendars.

If it’s more than 24 hours before the session starts and you booked with a card, you’ll get your money back automatically. If you booked with a class pack or membership, your credit goes back into your pack or membership.

Less than 24 hours before, we can’t give a credit or refund except in extenuating circumstances.

Editing or cancelling a reservation on TeamUp, and the full rules are in our Terms & Conditions.

We aim to give at least 2 hours’ notice if we have to cancel a class, and we’ll offer a full refund. If we change a class time at short notice, we’ll text you if you’re booked on. If the new time doesn’t work for you, we’ll offer a refund.

All of your information is in your profile, with an “Edit” button next to each item so you can easily change your details and keep them up to date.

We recommend checking and updating your information every few months, especially the health information you provided in the PAR-Q.

On the Payments page you can view your pending payments, see receipts for past payments, and view and update your payment methods.

Want to come to class more often but not sure whether you want a class pack or a membership?

Both options give you a fixed number of class credits to use on standard group classes and open practice sessions. They can’t be used on workshops, special events, private lessons, etc. The main difference is that memberships are a fixed regular monthly payment – they come out on the same day of each month like a gym membership. Memberships give the cheapest per-class price (see below), plus bonus perks like free open practice sessions and Bring A Friend passes. You'll also get 20% off your first month (see below).

Memberships are the best option if you come to class regularly. Consistency is key if you’re keen to make progress, and a membership makes it easy to keep turning up and establish a routine. If you like to attend the same class every week, we can also set up recurring reservations for you on a membership, so you never miss out on a space in your favourite class.

You can pause your membership for free (up to 3 months a year) if you need a break.

Class packs are more flexible if you can’t commit to a regular routine. You buy them as and when you need them. They are valid for a fixed amount of time and you have to use your class credits within that validity period.

Still not sure which to choose? Go with the best of both worlds – start on a Pearl membership (our lowest tier) to help you establish consistency, and top up with drop-in sessions or class packs if you run out of credits. If you find you’re regularly running out of credits, it’s easy to upgrade your membership any time (see section 03 below).

Memberships give you our cheapest price per class: Pearl is £11 a class, Bronze is £9.50 and Silver is £9. Compared with the £14 adult drop-in price, each membership works out cheaper from this many classes a month. The saving shown is what you keep each month if you use all your credits:

• Pearl (£55 a month, 5 classes, £11 a class): cheaper from 4 classes, £15 cheaper than drop-in
• Bronze (£85.50 a month, 9 classes, £9.50 a class): cheaper from 7 classes, £40.50 cheaper than drop-in
• Silver (£117 a month, 13 classes, £9 a class): cheaper from 9 classes, £65 cheaper than drop-in

See all the options on Timetable & Pricing.

You can get 20% off your first month on any monthly membership. Use code MEMBER20 at checkout. It can only be used once per customer, even if you cancel or change your membership.

Memberships, class packs and drop-ins can all be used together, so you can mix and match week to week. If you want to use both of our first-time offers, book your first class with MYFIRSTCLASS, then sign up for a membership with MEMBER20 afterwards.

Every membership includes free open practice sessions: 12 a year on Pearl (1 a month), 24 on Bronze (2 a month) and 36 on Silver (3 a month). Legacy Gold and Platinum members get the same as Silver.

We’ll give you your discount code when you first sign up for your membership. To use a free session, book the open practice session as normal on TeamUp, choose the “drop-in” payment option, then enter your code at checkout.

• You can use them on regular open practice sessions for pole or aerial hoop, and on Members Only Open Practice if you’re a Trusted Member. They’re not valid for group classes, solo studio hire, photoshoots, workshops or special events.
• You need to have experience in the discipline you’re booking.
• You’ll need to sign an extra waiver when you first sign up, agreeing to train safely and follow the house rules.
• Your allowance doesn’t roll over, and it can’t be exchanged for anything else, including its monetary value.
• The code is set up as an annual one, so please don’t use more than your allowance each month. We trust you to use it fairly and keep track of your own usage.

Members on a recurring monthly membership (Pearl, Bronze or Silver) get one free Bring A Friend pass every 3 months. You and your friend both get to attend the class of their choice for free. It’s a great way to introduce a friend or family member to the sport you love, or to try another discipline as a new starter and be beginners together with your friend.

• When you sign up for your membership, we’ll email you the quarterly discount codes for 100% off any regular timetabled group class. There are separate codes for you and your friend. Quarters run 1 January to 31 March, 1 April to 30 June, 1 July to 30 September and 1 October to 31 December.
• Your friend signs up for an account on TeamUp and uses their code at checkout when they book. You then book the same class – select the “drop-in” payment method and then use your own code at checkout.
• Your friend needs to be a new customer, which means they haven’t booked a session with us on TeamUp before. Their code won’t work otherwise. Want to bring a friend who has been before, but not in over 6 months or only for a one-off session like a workshop or photoshoot? Contact us and we’ll see whether we can make an exception this time.
• The codes can’t be used for open practice, private lessons, parties, photoshoots, workshops or special events. If a code isn’t working on a class you think it should, get in touch and we’ll investigate.
• It’s also valid on children’s memberships, so it’s great if you share your membership with your child and they want to bring a friend to try their class.
• It doesn’t roll over, so use it each quarter, and it can’t be exchanged for anything else, including its monetary value.
• Can’t find your codes, or your email hasn’t arrived? Let us know as soon as you can and we’ll send you a copy.

Trusted Members can hire the studio to train on their own, which is a perk unique to Inspire Studios as far as we know. It’s a brilliant option if you want to train and explore outside of classes but don’t have equipment at home.

It has its own conditions, including minimum membership terms and minimum level of experience, so have a read of Trusted Member Studio Hire to see how it works.

If you lose your Member Handbook, just let us know and we’ll send it out again.

To view your existing memberships or class packs, go to “My Account”, then select “Memberships” from the “Details” section of the menu.

There are a few ways to do it:

When you book

Every time you book a session, you’ll be offered a range of payment options. “Drop-in” is at the top, with all the class pack and membership options listed underneath.

In a browser

Click “Memberships” in the top navigation.

On the app

Tap the hamburger menu to the left of the Inspire logo, then select “Memberships” (it’s the option below “My Account”).

You can also click “Memberships” in the top navigation on desktop, or tap the hamburger menu in the app and select “Memberships”.

Next to your active membership you’ll see a “Details” button. Tap it to open your membership details page.

Scroll down to “Current Period Usage”. Under the “Classes” heading, you’ll see how many credits you’ve used and how many you have left.

Click “Memberships” in the top navigation on desktop, or tap the hamburger menu in the app and select “Memberships”. Next to each pack you’ll see how many credits you have left.

To see your validity period and usage details, go to “Memberships” in the My Account menu and tap “Details” next to your class pack.

You can also click “Memberships” in the top navigation on desktop, or tap the hamburger menu in the app and select “Memberships”.

Next to your active membership, tap the “Details” button to open your membership details page. At the top of the page, you’ll see buttons for “upgrades” and “downgrades”. Use whichever you need.

Upgrade whenever you like. You’ll be charged the difference, and the extra classes are applied pro-rata depending on where you are in your billing cycle. Your next payment and class allowance then reflect your new membership.

You can downgrade whenever you like too. TeamUp asks for the same 14 days’ notice as cancelling, but that’s a system restriction and we can override it. Just send us an email.

You can also click “Memberships” in the top navigation on desktop, or tap the hamburger menu in the app and select “Memberships”.

Next to your active membership, tap the “Details” button to open your membership details page. At the top of the page, tap the “Cancel Membership” button.

You can cancel yourself from your TeamUp account. We need 14 days’ notice, so cancel more than 14 days before your next billing date to avoid being billed for a final month. TeamUp’s guide to cancelling a monthly membership.

Changed your mind about a brand new pack or membership? You have a 14-day cooling-off period, explained in our Terms & Conditions.

Email us at least 3 working days before your next payment date. You can pause for up to 3 months in a calendar year, with no penalty or fee.

Each class pack is valid for a set period from the date of your first booking:

• 3-class pack: valid for 5 weeks
• 6-class pack: valid for 10 weeks
• Children’s aerial 4-class pack: valid for 8 weeks

Tap the “Details” button next to your class pack to see the dates it’s valid for and your usage.

You can also click “Memberships” in the top navigation on desktop, or tap the hamburger menu in the app and select “Memberships”. The expiry date is shown next to each pack.

Your class pack doesn’t start on the date you buy it – it starts on the date of the first class you book with it. So if you buy a class pack on Sunday and book your first session with it for Tuesday, but then change your mind and want to book the Monday instead, TeamUp won’t recognise your class pack as valid for the Monday. It’s a quirk of the system, but an easy fix on our end. If you make a mistake or change your mind and need your pack to start a little earlier, just email or WhatsApp us with the details of what happened and which class you’d like to book instead, and we’ll fix it for you.

If you have a monthly membership (Pearl, Bronze or Silver) and you’d like to come to the same class every week, email or WhatsApp us and we’ll set up a recurring reservation for you.

We’ll book you into the session of your choice every week, 5 weeks in advance, so you never have to remember to book. Perfect for lovers of routine and regularity. It won’t be labelled as a recurring reservation in your account, but you’ll see each session it’s booked you in for when you view your upcoming registrations.

If you can’t make a session, book out of it with at least 24 hours’ notice, the same as any other booking.

To change or stop a recurring reservation, email us the date of the last class you want it to book you into. We’ll cancel everything after that, or switch it to a different class of your choice.

Email us at least 3 working days before your next payment date and tell us when you’d like your monthly payment to come out from then on. Your next payment may vary slightly because of the way TeamUp calculates pro-rata amounts.

Your credits reset with each payment period and aren’t carried over, so it’s up to you to book your full monthly allowance. If a payment is 3 or more days late, your upcoming bookings are cancelled and you can’t book again until you’ve paid.

We’ll send your booking confirmations, class information and payment receipts to the email address on your TeamUp account. To keep them out of your junk, whitelist TeamUp notification emails.

You can find your notification preferences in My Account > Notifications.

We have a store on TeamUp where we sell grip, merchandise and tickets to things like showcases.

“PAR-Q” stands for Physical Activity Readiness Questionnaire. Variations on this form are a standard requirement for participation in activities across the fitness industry. We need to know a bit about your medical history to make sure that we’re teaching you in the safest and most effective way for your body. We only ask what we absolutely need to know, and we might ask you a few follow-up or clarifying questions when we meet you in person.

The only people who can access this information are your instructors, and the only time this information would ever be shared is with the medical professionals taking care of you in the unlikely event of a medical emergency.

You can withdraw your consent for us to store and process this information at any time by emailing hello@inspire-studios.co.uk but you’ll no longer be able to participate in classes, because we’re required by our insurers to hold this information for all participants.

Stuck on something that’s not mentioned on this page? Browse all of TeamUp’s guides for members.