Terms & Conditions, in plain English

Inspire Studios is the trading name of Inspire Pole Dance & Aerial Arts Studios Ltd (company number 14034862). Our studio is at Unit 3b, The Woolmarket, Cirencester GL7 2PR.

You can reach us at hello@inspire-studios.co.uk or on WhatsApp on 07436 222564.

• Children under 16 must be signed up by a parent or guardian, who manages their profile, payments and bookings.
• You can add more children and family managers to the account after you sign up. Class packs and memberships can be shared between family members.
• It’s the parent or guardian’s responsibility to complete everything correctly at sign up, including your child’s date of birth and relevant medical information. Please tell us about any changes before their next class.
• If your child has additional needs that need accommodating, please talk to us before you book.
• Children must be at least 7 years old to take part.
• Children attending without a parent need to be confident going to the toilet on their own. They must not wear clothes they need help getting in and out of if they need the toilet.
• Children must be able to follow instructions. If a child is disruptive, doesn’t pay attention to their instructors or doesn’t follow instructions, they may be asked to sit out the rest of the session, with no refund. If it keeps happening, they won't be allowed to return.
• Drop-off, collection, clothing, photos and safeguarding are covered in the children’s section of our Policies & House Rules.

You agree to our 24 hour cancellation policy when you create your customer account with us. If you cancel a booked session...

• Private lessons follow the same 24 hour rule. If you don't cancel with enough notice, you'll still be liable to pay the balance to your instructor before you can book again.
• If you miss the warm-up and your instructor judges that warming you up separately to allow you to take part safely would be disruptive to the rest of the class, we can’t allow you to take part or give a refund.
• Workshops, photoshoots and special events are not refundable, but you can choose to sell your space on. Just let us know who’ll be taking your spot.
• Our fixed-date courses are strictly non-refundable and non-transferable. If you cancel, drop out, or don't attend, we can’t refund or transfer the course or any of its sessions. The only exception to this is if you let us know you can't make a specific date before booking onto the course, in which case we may be able to agree to allow you to do a make-up class if there's another suitable session on the timetable, but this is at our discretion.

• A membership covers group classes at Inspire Studios, plus a set number of free open practice sessions each month, depending on your tier. It can’t be used for private lessons, special events or specialist workshops, unless we agree otherwise.
• Memberships include bonus perks, such as free open practice sessions and a Bring A Friend pass each quarter. Perks are subject to change. We’ll let members know in writing if perks are changing or increasing.
• Memberships are non-refundable and non-transferable, apart from your standard 14-day cooling-off period as required by UK law (see class packs).
• Your credits reset with each payment period and aren’t carried over. It’s up to you to book and attend your full monthly allowance, though we can sometimes roll credits over, as explained below.
• In the same circumstances, we may roll some of your credits over at our discretion. If your regular class is cancelled, we’ll work with you to agree how many credits to roll over.
• If a monthly payment is 3 or more days late, all your upcoming bookings are cancelled and you can’t make new reservations until you’ve paid.
• You can use a membership alongside class packs if you need to top up your class allowance month to month. Class pack expiry dates and usage limits are separate from your membership.
• Introductory membership discount codes, like a discount on your first month, can only be used once per customer, even if you cancel or change your membership.
• You can upgrade your membership whenever you like. At the time of upgrade, you’ll be charged the difference and the extra classes are applied pro-rata, depending on where you are in your billing cycle. Your next scheduled payment and class credit allowance will then reflect your new membership tier.
• You can downgrade whenever you like too. Downgrades need the same 14 days’ notice as cancellations, but that is a TeamUp system restriction and we can override it. If you need us to, send us an email.
• You can pause or skip a month by emailing us at least 3 working days before your next payment date. You can pause for up to 3 months in a calendar year, with no penalty or fee.
• You can move your payment date. Email us at least 3 working days before your next payment date and tell us when you’d like your monthly payment to come out from then on. You can sign up whenever you’re ready and we’ll change the date for you afterwards. Your next payment may vary slightly because of the way TeamUp calculates pro-rata amounts.

More information about managing your membership is available on the Members page.

Trusted Member studio hire has its own conditions.

• We can cancel your class packs, memberships and bookings, and ask you not to return, if you don’t follow these terms or our Policies & House Rules, or if you repeatedly show a lack of care and consideration for instructors or other students. This would be a last resort, after we’ve raised the problem with you directly.
• If you damage equipment through negligence, or by not following these terms or our Policies & House Rules, we may ask you to cover the reasonable cost of repairing or replacing it.

The content on this website belongs to Inspire Pole Dance & Aerial Arts Studios Ltd. You may not copy, reproduce, "take inspiration from" or change it under any circumstances, except to advertise Inspire Studios and our services. By using the website, you agree to these terms.

If something isn’t right or is unclear, email us at hello@inspire-studios.co.uk and we’ll do our best to put it right. Whether it's incorrect information on the website or TeamUp, or something to do with your in-studio experience, we're always keen to hear your feedback and know what's going well and what we can improve on.